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Support > Internet > Mobile internet

Mobile internet

What is mobile internet?

Mobile internet uses the mobile phone network to enable you to use the internet on mobile phones, or computers fitted with a special dongle.

Different mobile handsets have varying capabilities and can use one or more technologies to get online. Some older phones for example use a method called Edge which is slower than using 3G, which again is slower than HSDPA. Speeds up to 3G are delivered as standard on all mobile tariffs whereas Smart Plans offer the highest possible speeds over HSDPA, or High Speed Mobile Internet as we often call it.

Sure has coverage of all these standards throughout the Bailiwick of Guernsey, Jersey and the Isle of Man and offer mobile internet for mobile phones. These services can be accessed by laptops if fitted with a dongle (a USB device containing a SIM card) where-ever you are in the islands.

Set up Mobile Internet

iPhone and Android users, please see instructions in the iPhone or Android support sections.

 

To set your phone up for internet use, simply enter your Sure mobile number below, click send settings and follow any further instructions.


If you have a compatible phone, you'll receive a text containing the correct settings that you can then simply install to your phone. If we can't send the settings directly to you, you'll see step-by-step instructions to enter the settings manually.

Manual set-up

If your phone isn't supported by the above tool you may need to enter data settings yourself. You'll need to follow the instructions that came with your phone. If you don't have a manual, you might find the instructions you need on your phone manufacturer's website. Here are the settings you might need:

All mobile
plans
Mobile Internet
(dongle)
Name Sure Internet  Sure Internet
Data Bearer GPRS  GPRS
GPRS access point (APN) internet hidata
In store
Our staff can configure your phone in-store.

By phone
Call 0808 10 15 247 (£5.00 admin fee applies).

Set up Mobile Internet (Android)

Exact settings may vary across different handsets but most Android phones will be similar to the process below. Check your phone's documentation if you're unsure. 'Settings' may be found in your 'Apps' menu on some versions.

  1. Go to:
    Menu > Settings > Wireless & Networks > Mobile Network > Access Point Names (APN)

  2. Then:
    Menu > New APN > APN Enter the following for APN:
    internet

You may need to re-start your phone for these changes to take effect.

Set up Mobile Internet (iPhone)

  1. Settings > General > Mobile Data (or 'Cellular') > Mobile (or 'Cellular') Data Network
  2. Enter the following settings:
    APN
    internet
    Username
    Leave blank
    Password
    Leave blank
  3. Then put iPhone into Airplane mode and then turn Airplane mode OFF
  4. After the above settings have been entered return to the settings menu.

Attention: Performing an operating system upgrade might erase your APN settings and they will need to be re-entered.

Connect to Wi-Fi on your mobile phone

Wi-Fi is a wireless broadband connection that may or may-not require a security password to access. You can connect to a public Wi-Fi hotspot, such as in cafes, bars and other public places, or just to your home broadband via a wireless router. The key advantages of using Wi-Fi instead of the mobile network are speed and avoiding using valuable free data allocation.

Not all phones have the capability to connect to Wi-Fi, so it is best to check your phone's compatibility before trying to connect. The process to connect to a Wi-Fi network varies from phone to phone so check your manual, but in general you go to:

Menu > Settings > Networks or Connectivity > Wi-Fi > Search for available networks

Please be aware that unsecured networks may not be safe to send confidential data over, so where possible it is best to use a secure wireless network.

What is HSDPA/High Speed Mobile Internet?

HSDPA stands for High-Speed Downlink Packet Access. HSDPA is up to 20 times faster than 3G mobile internet so you can use the internet at fast speeds up to 7.2Mb/s. We often call it High Speed Mobile Internet.

The service is delivered over our 3G network, and is only available on Smart plans and High Speed Mobile Internet for laptops, both of which give you exclusive unlimited internet access. Basic plan, Pay As You Go and Indie customers only have access to slower mobile internet via 3G, Edge or WAP.

Compare mobile internet speeds

Mobile network type/service
Which contracts have access?
Download speed
HSDPA Smart Plans, High Speed Mobile Internet up-to 7.2 Mb/s
3G Smart Plans, Basic plans, Pay As You Go, Indie up-to 384 Kb/s
EDGE (2.75G) Smart Plans, Basic plans, Pay As You Go, Indie up-to 236.8 Kb/s
GPRS (2.5G) Smart Plans, Basic plans, Pay As You Go, Indie up-to 57.6 Kb/s
GSM Smart Plans, Basic plans, Pay As You Go, Indie up-to 14.4 Kb/s

Accessing mobile internet

Once you've configured your phone for mobile internet, you should be able to simply open your browser which will connect automatically. If this doesn't happen, check your phone's manual or web site to make sure you've done everything you need to do.

Your phone will connect at the highest speed it's capable of handling (WAP, EDGE, 3G). Please note that HSDPA is only available for Smart plans and High Speed Mobile Internet customers.

Controlling data usage

Smartphones are data-hungry devices and you may find it comforting to control their data-use to prevent running up large bills once you've used your allocated data allowance. Smart plan customers get unlimited data so don't need to worry too much about this, but those on Basic plans and Pay As You Go may find the following information useful. Modern phones often use data connections in the background for updates, syncing and other functions that you may not be aware of. All of these functions will affect your data allowance unless you connect via WiFi.

Get unlimited data

If you regularly break-out of your monthly allocation and expect to continue doing so, your safest option is to upgrade to a Smart plan, giving you unlimited data use for a fixed monthly price.

iPhone

Controlling data usage on an iPhone isn't easy, as few suitable tools are packaged with it as standard. There are apps available to help you control your data; search iTunes or the App Store preview to find something suitable.

Although offering little control, you can monitor your overall usage:

Open apps > General > Usage

Near the bottom you should find data-usage. If you haven't used it before, you may find the figure very high. You'll need to 'reset stats' and return at a later date in order to get an idea of what you've used for that period of time.

If you're worried that you might over-use data, you can always switch off network data entirely. This means you will have to rely on WiFi connections for any required data transfer until you turn it back on:

Open apps > General > Network > toggle Cellular Data on/off

Android 4 phones

Good news - If you're phone is running the Android v4.0 (Ice Cream Sandwich) operating system, you can view and control your data use directly from the 'Settings' app...

Tap 'all apps' button > tap 'settings' > Wireless & networks > tap 'data usage' (or 'Usage', may be under a button saying 'more')

From here you can view your data use over a period of time, see which apps are using the most, turn data on and off and set data limits. To do this:

  • Make sure 'Set data usage limit' is ticked.
  • 'Reset data count'. Your monthly allowance is renewed on the first day of the calendar month, so you may want to choose that date to reset the count.
  • Slide the red tab up or down on the graph to set a maximum limit. Once your phone has determined you've reached this limit, it will automatically turn-off network data.
  • Slide the green tab up or down on the graph to set a warning. This can be used to automatically alert you when you reach that threshold, allowing you to control your remain data.
  • You can also turn 'Mobile network' on and off from here if you need to stop network data manually, ie. if you want to conserve your remaining allowance or if you're roaming etc).

Please note that the count is determined by your phone and not our network equipment, so the two might differ slightly. For this reason we recommend setting your limits conservatively. This method counts network data only and isn't affected by WiFi traffic.

Older Android phones

Unfortunately, older versions of Android didn't include this function as standard. No need to worry though, there are masses of apps freely available to help you control your data usage. There are too many for us to recommend one in particular, but you can easilly find one that suits your needs by searching the apps at https://play.google.com/store

Other phones or operating systems

Some phones on other operating systems may or may not provide control over data usage, or offer additional apps to do this. Please refer to your phone's documentation or website for further instructions.

Using mobile internet abroad

Roaming data access

We have data roaming agreements all over the world. Pay As You Go and Sure Indie customers are not able to use mobile internet outside of the Sure network. Pay Monthly, Smart Plan and High Speed Mobile Internet users however are able to access mobile internet in all of our partner destinations.

Using data abroad & charges

Any allocated data that you receive as part of your mobile plan can only be used when connected to the Sure network in Guernsey, Jersey or the Isle of Man. When you travel to the UK or further afield, you will be charged roaming rates which can be very expensive. Please ensure that you are aware of the charges before you leave.

Ensure you are connected to one of our roaming partners

If you are having problems connecting to mobile internet abroad, please ensure that you are connected to one of our data roaming partners in that country as you will only have access with these operators. To manually select one of our partners check your phone's manual or website for correct instructions.

Click here to view the roaming destination list.

High Speed Mobile Internet on a laptop

In order to access High Speed Mobile Internet (HSDPA) from a laptop/computer, you'll need to purchase a dongle from us containing the SIM card required to access the service.

The dongle attaches simply via a spare USB slot on your computer. We offer both a contracted and Pay As You Go service - see the shop for further details.

Contact us by phone:

0808 10 15 247

Website:

www.sure.com

Postal address:

Sure
King Street
St Helier
Jersey
JE2 4WE

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If you want to find out more about Sure services, or if you have any other
questions, then please get in touch with us. We're always happy to help.

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